Moderator: 

Mitch Spradlin, Pricing Director, Hunton Andrews Kurth

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Speakers: 

Gwenlynn Hall, Director of Client Billing, Alston & Bird

Sara Herbek, Legal Operations Consultant

Bree Johnson, Chief Executive Officer, Executive Unschool

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Overview: 

Law firms are demanding environments with a very low tolerance for mistakes. Even high-performing administrative teams can develop credibility gaps- where perceived performance doesn’t measure up to expectations. This webinar will provide a framework to help you close that gap by reviewing the 5 Cs of Credibility – Communication, Collaboration, Coaching, Competence, and Client Service. Join us for ideas and stories on how each of the 5 Cs can enhance your reputation and build trust.